Help Center
Top questions:
- I forgot my username/password
- My username/password is not valid
My username/password is not working?
If you have received a system message on the screen saying that your username (email) or password is incorrect please check the following:
- you are using lower case or capital letters where necessary because passwords are case sensitive
- you do not have spaces at the beginning or at the end of your email address or password
- you have confirmed your email address by using the activation link that was sent to your email
- you have not received an email notification from your customer support team about terminating your membership.
If you still experience difficulties please contact our Customer Support team quoting your email address and website url.
- What is the difference between paid members and free members?
What is the difference between free member and paid member?
Sexerencontre.ch has two types of membership – Free Trial and Gold. Gold members can subscribe to VIP.
Trial members can:
- create and update their own profiles
- add or remove pictures to/from their profiles
- browse the website
- view other members' default pictures
- send and respond to chat requests
- send and receive winks
- add members to Friends and Blocked
- update profile settings
- receive latest matches to the external mailbox
Gold members can:
- have all the features that Trial members have
- send and reply to an unlimited number of emails and winks
- view other members' galleries
- use text chat without restrictions
- view other members' galleries
- get that special touch to be different and stand out from the crowd
- get highlighted in all of the other members' search results and galleries
- be featured on other members' home pages
- get highlighted in members' mailboxes
- can communicate with both Gold and Trial members
- have priority listing on the website
- get listed in dedicated Featured profiles galleries
- Types of subscriptions to the site
What is the difference between free member and paid member?
Sexerencontre.ch has two types of membership – Free Trial and Gold. Gold members can subscribe to VIP.
Trial members can:
- create and update their own profiles
- add or remove pictures to/from their profiles
- browse the website
- view other members' default pictures
- send and respond to chat requests
- send and receive winks
- add members to Friends and Blocked
- update profile settings
- receive latest matches to the external mailbox
Gold members can:
- have all the features that Trial members have
- send and reply to an unlimited number of emails and winks
- view other members' galleries
- use text chat without restrictions
- view other members' galleries
- get that special touch to be different and stand out from the crowd
- get highlighted in all of the other members' search results and galleries
- be featured on other members' home pages
- get highlighted in members' mailboxes
- can communicate with both Gold and Trial members
- have priority listing on the website
- get listed in dedicated Featured profiles galleries
- How do I turn off auto-renewal?
How do I cancel recurring billing?
Canceling your paid subscription will put restrictions on your profile and you may miss an opportunity to get to know that special someone out there. If you still want to stop billing go to Profile >> Account details >> Cancel billing, and choose the subscription you want to cancel. Then follow the procedure on the web-site.
- How do I change my email address?
How do I change my email address?
Keep your email communication with other members private. You can change your email address at any time by going to Profile >> Account details page. We will send you a new password to confirm your email address. Please, go to your new external mail box and login to the site using your new login information for the changes to become active.
- How do I remove my profile?
How do I delete my profile?
If you decide to leave Sexerencontre.ch because you have found someone or just want to have a break you can delete your profile by going to Profile >> Account details and click on the Remove account button. We would really appreciate your feedback on why you are leaving to help us improve our service. Please note that your profile cannot be deleted before all active membership subscriptions are cancelled.
- How do I contact your Customer Service Department?
About the website
- About the company
About the company
Sexerencontre.ch is a part of a major dating network called Dating Factory. Our system has incorporated years of design experience in online dating and latest WEB2 methodology to create safe, enjoyable and easy to use dating websites. Our main priority is to keep our end users happy. Advanced technology and communication tools give you instant access to millions of members worldwide and hundreds near to you. Extensive search criteria help you to find exactly what you are looking for. We are constantly adding new features and we would appreciate your feedback about the ones you like the most. We want you to feel comfortable in our growing dating community, our experienced team is with you 24/7 offering support, help and advice. Please feel free to Contact us any time.
- Data Protection Act
Data Protection Act
Dating Factory, as part of SAOC T/A Tyche Technologies SA, is regulated by the Swiss Federal Data Protection Act and Schengen Data Protection Act (DPA).
This Act is to protect the personal data and the fundamental rights of those individuals about whom data is processed.
Read more https://www.admin.ch/opc/en/classified-compilation/19920153/index.html
- Website security
Website security
Your personal data is stored on the secured servers located in one of the countries of the European Union. It will not be sold or disclosed to any third party. Your contact information will be used only for the purpose of providing the service that you agreed to in sexerencontre.ch's terms and conditions.
When you submit your credit card information, it gets passed through a secure connection to the payment provider. Your card gets authorized only for the payment you choose yourself on the website.
All communication between the members of the website is private, secure and not moderated. This is your right to report other members who may abuse the system and their profile will be deleted immediately.
New members' profiles go through manual approval prior to activation.
- How are members of this website being verified?
How are members of this website being verified?
Members of this website are verified using a few different methods:
- Automated moderation and restrictions to high risk geographical areas
- Email address verification
- Manual moderation of profile description and media content submitted to the website
- Deletion of members who are reported, by other users, as violating site rules or creating illegal content in their profile or messages.
Some members may be asked to provide personal ID to verify card payment.
- Advertising policy
Advertising policy
Dating Factory reserves the right to advertise on the Sexerencontre.ch pages, new website features, promotions and products to improve user experience. Third party advertising is allowed in designated areas of the website and emails.
Website Features
- Search
Search
The Quick Search form is on your home page on the left hand side. You can search by Username, sex, age, country, city or postcode/zipcode and connect with other members in no time.
- Advanced Search
Advanced Search allows you to specify interests and criteria that will help you find exactly what you are looking for. Find someone special from the millions and millions out there.
- Browse
Browse
This category lets you keep everything in one place – those who you like, do not like and you can also see who looked at your profile and really liked you. Have fun with your friends and keep in touch with the closest ones. The Browse page has all the latest updates for New members, Latest matches using the criteria you specified and Online members, as well as people who are serious about Sexerencontre.ch.
- New Members
New Members
Here you can check the newest members joining our community and save your time while navigating the dating pool. Express your interest and make connections with the newcomers before someone else grabs all their attention.
- Latest Matches
Latest Matches
Check those users who match you the best from our viewpoint. There’s an outstanding type of matching engine which takes into consideration different criteria filled in by yourself and by our other members. So remember the more details you give the more precise matches you’ll be offered. Plus, in this section we give you the opportunity to get to know only the freshest newcomers.
- Members Online
Members Online
We've made it really easy for you to find the person you're looking for. See who is online at the moment, catch someone you like and check whether your tastes and values are similar. Who knows, perhaps after a couple of first dates you could be the next person share a success story with us.
- Visitors
Visitors – these are members who took an interest and looked into your full profile. Contact them while you are still fresh in their mind and you can get to know each other.
- Friends
Friends – add members whom you really like into this category and they will receive notification that you have a strong interest in them. Who knows, they may like you too.
- Blocked
Blocked – not everyone is the same – useful feature if your profile becomes too popular and you want to restrict whom you want to talk to.
- Chat
Chat
Our user-friendly chat program creates an instant connection between you and other members. You can see which members are currently active and chat with them! With so many great ways to connect, meeting someone new has never been easier!
- Mail
Mail
All communication with members is stored in the secure Mailbox including received, sent and deleted messages.
Here are all of the ways you can get to know other members:
Message someone to get to know them better
Icebreaker is your personalised introductory message. Your profile gets lots of visibility and your matches know that you're interested.
Summary keeps you updated with your events, such as when someone sends you an email, and changes your favourites make
Wink at somebody you liked to show them you're interested
Card is a subtle way to make the first move with a member
Added to Favorites is a message you receive when somebody adds you to their Favorites
Profile Info request will be sent by members when they want to know more about you
Media request is a way to ask members to share their private media with you (such as photos)
Added Media lets you know who of your matches has added a new photo
- Flirt
Flirt
Do you often feel flirtatious? With our new feature, you can flirt with the members you like to find out if they like you too.
Flirt tab allows you to choose whether you want to flirt with this member or move on to the next candidate. Here you will also find the top Flirts of the week.
My flirts tab allows you to see all the members that you have chosen to flirt with.
Flirted with me tab reveals those who consider you flirt-tastic. Be decisive, contact them!
Mutual is the most interesting tab, where you can see which members share your feelings. Your perfect match might be hidden there somewhere!
Your Profile
- Useful tips when creating a profile
Useful tips when creating a profile
Do you know that interesting profiles with a picture and extensive information attract 20 times more interest than poorly written ones without a photo?
We would recommend putting your real age and the most recent picture on the profile. It does not have to be professional picture, natural ones attract better reaction. At the end of the day this is how you look in real life and this is exactly how your future partner will see you.
Take your time to write a description. Try to write what you think. Your profile is your digital self – make it as close to your real self as possible.
Other members would like to know what your expectations are. Try not to be too precise, leave a bit to chance but still give a good impression of your ideal match. It will help to avoid people whom you are not really interested in at all.
Fill in all the additional criteria which you think are relevant to you. This will help us to send you updates with more accurate matches and also will give very useful information about you to other members.
Presenting yourself well is the first step towards success on the Sexerencontre.ch
- Is my profile censored?
Is my profile censored?
Yes, each new or updated profile goes through a manual moderation process. We do not moderate your personal information. We only check that the profile does not contain illegal or abusive content in the pictures or profile description. The Data Protection Act does not allow us to show your personal contact details to the general public. You can exchange this information in one-to-one communication with site members.
- How long does it take to get my profile approved?
How long does it take to get my profile approved?
We aim to approve profiles within 2 hours but it can take up to 24 hours in the busiest time and weekends. Please be patient, our moderation system is in place to ensure secure and enjoyable experiences on the Sexerencontre.ch
- When I will be shown on the search results?
When I will be shown on the search results?
Your profile will be shown on the search results straight after it is approved. You will receive email notification from our team notifying you exactly when this happens.
- How do I make changes in my profile?
How do I make changes in my profile?
Making changes in your profile is quick and easy. Go to the Profile tab of the main menu to see your profile exactly how other members see it on the website. Click on the Edit tab near the information you want to change. Make changes and save. Please note that any new pictures and updated profile descriptions will go through our moderation process and it may take a few hours to get approved. You can choose to make your picture open to everyone, private for particular members on request, or restricted to members in your Friends list.
Uploading your picture is just getting easier! You can now upload a photo straight from your webcam in a click of a button. Click here.
- How do I upload my picture?
How do I upload my picture?
Go to Your gallery, choose file from your PC, write a picture description and choose one of the privacy options.
- Public will show your picture to everyone,
- Private limits showing your photo only to requesting members with your permission
- Friends will open your pictures to all the members in your Friends list.
Please note that any new pictures will go through our moderation process and may take a few hours to get approved. You will receive an email notification when changes become active on the website.
You can also upload pictures directly from your webcam; just follow the instructions on the screen on your Gallery page.
- How do I stop email notifications to my external mailbox?
How do I stop email notifications to my external mailbox?
Receiving notifications from our website to your external mailbox is one of the essential features to keep you updated about your new matches, people who are interested in you, special offers and useful dating tips. We would strongly recommend you keep this option active and make sure that you have your spam filters adjusted to allow emails from Sexerencontre.ch's system. If for whatever reason you still want to stop email notifications, you can easily do it using the direct link at the bottom of each email or go to Profile >> Account details page.
There you can make changes to two different types of emails – New matches notifications and other site notifications, news & offers. Choose the relevant option and save changes to your profile settings.
- How do I change my email address?
How do I change my email address?
Keep your email communication with other members private. You can change your email address at any time by going to Profile >> Account details page. We will send you a new password to confirm your email address. Please, go to your new external mail box and login to the site using your new login information for the changes to become active.
- How the Send profile to friends feature works?
How the Send profile to friends feature works?
If you have friends on the dating scene and you see someone they may like, you can send them a direct link to a profile.
- How do I change my password?
How do I change my password?
To change your password go to Profile >> Account details. Make the changes and click ‘Update’ to activate your new password.
- How do I delete my profile?
How do I delete my profile?
If you decide to leave Sexerencontre.ch because you have found someone or just want to have a break you can delete your profile by going to Profile >> Account details and click on the Remove account button. We would really appreciate your feedback on why you are leaving to help us improve our service. Please note that your profile cannot be deleted before all active membership subscriptions are cancelled.
- Safety tips
Safety tips
A Dating site is an exciting place to be and it can be an even greater experience if you keep few simple rules in mind while communicating with other members.
- Try to find out as much general information about the person as possible before going on the first date.
- Get his/her home address or telephone number and try to verify it.
- Tell one of your close friends where and when you are going on a date.
- Try to arrange your first date somewhere public and familiar to both of you.
- Be cautious if asked too much information about your income.
- Never send any money to anyone before you meet them.
- Contact us and report the member if you feel that his/her behaviour on the site looks suspicious.
Membership subscription
- What is the difference between free member and paid member?
What is the difference between free member and paid member?
Sexerencontre.ch has two types of membership – Free Trial and Gold. Gold members can subscribe to VIP.
Trial members can:
- create and update their own profiles
- add or remove pictures to/from their profiles
- browse the website
- view other members' default pictures
- send and respond to chat requests
- send and receive winks
- add members to Friends and Blocked
- update profile settings
- receive latest matches to the external mailbox
Gold members can:
- have all the features that Trial members have
- send and reply to an unlimited number of emails and winks
- view other members' galleries
- use text chat without restrictions
- view other members' galleries
- get that special touch to be different and stand out from the crowd
- get highlighted in all of the other members' search results and galleries
- be featured on other members' home pages
- get highlighted in members' mailboxes
- can communicate with both Gold and Trial members
- have priority listing on the website
- get listed in dedicated Featured profiles galleries
- How long does it take to get my membership activated?
How long does it take to get my membership activated?
Normally your membership gets activated instantly after you have paid. In some cases payment can be passed to our risk management team for manual activation. In this case it may take up to 24 hours to get processed and we may require your signature to confirm the payment.
Some payment methods require a long activation period, e.g. bank transfers, cash payments. Please contact our Support team if you need more detail on a specific payment method.
- How do I cancel recurring billing?
How do I cancel recurring billing?
Canceling your paid subscription will put restrictions on your profile and you may miss an opportunity to get to know that special someone out there. If you still want to stop billing go to Profile >> Account details >> Cancel billing, and choose the subscription you want to cancel. Then follow the procedure on the web-site.
- My username/password is not working?
My username/password is not working?
If you have received a system message on the screen saying that your username (email) or password is incorrect please check the following:
- you are using lower case or capital letters where necessary because passwords are case sensitive
- you do not have spaces at the beginning or at the end of your email address or password
- you have confirmed your email address by using the activation link that was sent to your email
- you have not received an email notification from your customer support team about terminating your membership.
If you still experience difficulties please contact our Customer Support team quoting your email address and website url.
- How to contact Customer Support team?
How to contact Customer Support team?
Our customer support team is available for you Monday to Friday 9am to 5pm. We aim to answer all emails as soon as possible. You can contact Customer support through the form on the Contacts page, or by clicking on the relevant link placed at the bottom of every page.
- What if I have technical issues with this website?
What if I have technical issues with this website?
If you have technical problems while using this website, please check first to see if your computer has any technical faults or your software needs updating. If you still experience difficulties accessing some pages of the website, please make a screenshot and email it to our Customer Support team together with the name of the browser you are using. Our technical experts will contact you shortly and come up with a solution how to fix the problem.
- Why have you deleted my account?
Why have you deleted my account?
Click here to contact our support team.